Abuse & Nuisance Call Policy
Dialoro maintains a zero-tolerance policy towards the misuse of our platform.
Report Unwanted Calls
We take steps to prevent and combat abuse of our service and we take all reports of abuse seriously.
If you have received an unwanted, harassing, or suspicious call from a phone number belonging to the Dialoro network, we want to know about it.
Our Commitment
While Dialoro is a provider of communications tools, we do not tolerate the use of our services for:
- Scams or Phishing: Attempts to obtain personal or financial information, or to trick anyone into doing something they would not normally do.
- Harassment: Repeated, unwanted calls or threatening or anti-social behaviour.
- Illegal marketing or spam: Unsolicited telemarketing in breach of PECR/Ofcom regulations.
- Robocalling: Automated, pre-recorded messages sent without consent.
How to Report Abuse
To help us take action, please provide the details of the call you received. We use this data to identify the specific user account and, where appropriate, suspend their access to our network.
Please provide the following information:
- The Dialoro Number: The phone number displayed on your caller ID.
- Date and Time: Exactly when the call occurred (including time zone).
- Your Phone Number: We need this to locate the specific call record in our logs.
- Nature of the Call: Was it a silent call, a recording, or a live person?
Submit your report to: abuse@dialoro.com
What Happens Next?
Investigation
Our fraud and compliance team will match your report against our metadata logs.
Account Action
If we find a violation of our Terms & Conditions, we may immediately suspend or terminate the user's account.
Law Enforcement
If the activity appears criminal, we may proactively report the metadata to Action Fraud (UK) or the relevant authorities, when the law permits.
Your Privacy
We do not share your personal phone number with the Dialoro user you are reporting.